Terms of Service

**Last Updated:**8/30/2026

Welcome to OFF BASE. These Terms of Service govern your use of our website offbasepk.com, including browsing our website, purchasing products, and communicating with us.

By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our website or making a purchase.

1. General Terms

These Terms of Service apply to all customers, visitors, and users of OFF BASE.

We reserve the right to update, modify, or discontinue any part of our website, products, services, or these Terms of Service at any time. Any changes will become effective when posted on this page.

Your continued use of our website after changes are posted means you accept the updated Terms.

2. Account Terms

You may be required to provide certain information when creating an account or placing an order.

You agree that the information you provide is accurate, complete, and current. You are responsible for maintaining the confidentiality of your account information and for all activity carried out through your account.

You must not use another person's account or provide false, misleading, or fraudulent information.

We reserve the right to suspend or terminate an account where we reasonably believe it has been used fraudulently, unlawfully, abusively, or in violation of these Terms.

3. Products and Product Descriptions

We make reasonable efforts to ensure that product descriptions, photographs, measurements, colors, prices, and other product information displayed on our website are accurate.

However, colors may appear slightly different depending on your device, screen settings, lighting, or photography conditions. Minor variations in measurements, appearance, texture, or finishing may also occur.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time without prior notice.

Product availability may change without notice.

4. Pricing and Payment

All prices displayed on offbasepk.com are listed in Pakistani Rupees (PKR) unless otherwise stated.

We reserve the right to change product prices, discounts, promotions, or other charges at any time. Price changes will not affect orders that have already been confirmed, except where required by applicable law.

We accept the payment methods displayed at checkout.

For online payments, your payment may be processed through a third-party payment provider. We do not guarantee the availability or uninterrupted operation of any particular payment method.

If you choose Cash on Delivery (COD), payment must be made according to the terms provided at the time of delivery.

5. Order Acceptance

Placing an order through our website does not automatically guarantee that the order will be accepted.

After you place an order, you may receive an order confirmation acknowledging that we have received your request. This does not necessarily mean that your order has been accepted for fulfillment.

We reserve the right to accept, reject, cancel, or limit an order for reasonable reasons, including:

• Product availability

• Pricing or listing errors

• Incorrect or incomplete customer information

• Suspected fraudulent or unauthorized activity

• Delivery limitations

• Repeated unsuccessful delivery attempts

• Violation of these Terms of Service

If we cancel an order for which you have already made an online payment, we will arrange an appropriate refund in accordance with our Refund Policy and applicable law.

6. Shipping and Delivery

We deliver orders to locations within Pakistan where our delivery partners provide service.

Orders are generally dispatched within 1-2 business days after order confirmation, unless otherwise stated on the product page or at checkout.

Estimated delivery times may vary depending on your location, courier availability, weather, public holidays, peak shopping periods, or other circumstances beyond our reasonable control.

Providing an incorrect or incomplete shipping address, phone number, or other delivery information may result in delays, additional charges, or unsuccessful delivery.

Once an order has been handed over to the courier, delivery is also subject to the courier company's terms and operating conditions.

For additional information, please refer to our Shipping Policy.

7. Returns and Refunds

We want you to be satisfied with your purchase. Returns, exchanges, and refunds are subject to the conditions and timeframes set out in our Return & Refund Policy.

To request a return or exchange, customers may need to provide their order number and relevant details about the product.

Products may be ineligible for return or exchange if they have been used, washed, damaged, altered, or otherwise fail to meet the applicable return conditions.

Where a refund is approved, the method and timeframe for receiving the refund may depend on the original payment method and the relevant payment provider.

Nothing in these Terms is intended to remove or restrict any consumer rights that cannot legally be excluded under applicable Pakistani law.

8. Promotions and Discounts

From time to time, OFF BASE may offer promotional codes, discounts, sales, giveaways, or other special offers.

Promotions may have additional terms, including expiration dates, product exclusions, minimum purchase requirements, or limits on usage.

Unless expressly stated otherwise, promotional offers cannot be combined with other discounts or exchanged for cash.

We reserve the right to modify or cancel a promotion where reasonably necessary.

9. Prohibited Uses

You agree not to use our website or services:

• For any unlawful or fraudulent purpose

• To violate applicable laws or regulations

• To impersonate another person or entity

• To provide false or misleading information

• To interfere with or disrupt the website or its security

• To attempt to gain unauthorized access to our systems

• To introduce viruses, malware, or other harmful code

• To collect or misuse personal information belonging to other users

• To copy, reproduce, distribute, or commercially exploit our website content without permission

• To place fraudulent, abusive, or intentionally misleading orders

• To engage in activity that could damage the reputation, operation, or security of OFF BASE

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been violated.

10. Intellectual Property

All content appearing on offbasepk.com, including our brand name, logo, photographs, graphics, designs, text, product descriptions, and other original material, belongs to OFF BASE or is used with appropriate permission.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially use our content without our prior written permission.

11. Third-Party Services

Our website may use or link to third-party services, including payment providers, courier companies, social-media platforms, analytics services, and other technology providers.

Third-party services may have their own terms and privacy policies. OFF BASE is not responsible for the independent practices, availability, or policies of third-party services.

12. Limitation of Liability

To the maximum extent permitted by applicable law, OFF BASE will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products where such liability cannot reasonably be attributed to us.

We are not responsible for delays, interruptions, or failures caused by circumstances beyond our reasonable control, including courier delays, natural disasters, severe weather, internet or telecommunications failures, government actions, strikes, or other unforeseen events.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

13. Disclaimer

We make reasonable efforts to keep our website accurate, secure, and available. However, we do not guarantee that the website will always be uninterrupted, error-free, completely secure, or free from technical issues.

We also reserve the right to temporarily suspend access to the website for maintenance, updates, security reasons, or other operational requirements.

14. Governing Law and Jurisdiction

These Terms of Service are governed by and interpreted in accordance with the laws of Pakistan.

Any dispute arising from or relating to these Terms, your use of our website, or a purchase from OFF BASE shall be subject to the applicable courts and legal jurisdiction of Pakistan, subject to any mandatory rights or protections available to consumers under applicable law.

15. Contact Us

If you have questions regarding these Terms of Service, your order, or any of our policies, please contact us:

OFF BASE
Email: offbasepk@gmail.com
Phone/WhatsApp: 03190368591
Website: offbasepk.com

We will make reasonable efforts to respond to customer inquiries and resolve concerns as quickly as possible.

16. Entire Agreement

These Terms of Service, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies published on our website, constitute the terms governing your use of offbasepk.com and your purchases from OFF BASE.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by applicable law.