Privacy Policy

**Last Updated:**8/30/2026

At OFF BASE, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have when using our website and services.

By visiting or using offbasepk.com, placing an order, or communicating with us, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us when you:

• Create an account or place an order

• Subscribe to our newsletter or marketing communications

• Contact us through email, WhatsApp, social media, or other channels

• Participate in promotions, surveys, or giveaways

• Submit a product review or other feedback

This information may include:

• Full name

• Phone number

• Email address

• Billing and shipping address

• Order and purchase information

• Payment-related information

• Account/login information, where applicable

• Messages, feedback, or other information you voluntarily provide

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including your IP address, browser type, device type, operating system, pages viewed, referring website, approximate location, and information about how you interact with our website.

This information helps us understand how visitors use our website and improve our services.

2. How We Use Your Information

We may use the information we collect to:

• Process, confirm, and deliver your orders

• Provide customer support

• Communicate with you about your orders or account

• Process payments and refunds

• Improve our products, website, and customer experience

• Personalize your shopping experience

• Prevent fraud, abuse, and unauthorized activity

• Maintain website security and functionality

• Send promotional messages, where permitted and where you have provided appropriate consent

• Comply with applicable legal, regulatory, tax, accounting, and law-enforcement requirements

We will not use your personal information for purposes unrelated to our business operations without an appropriate legal basis or, where required, your consent.

3. Payment Information

Payments may be processed through third-party payment providers. Depending on the payment method you choose, your payment information may be collected and processed directly by the relevant payment provider.

OFF BASE generally does not need to store your complete debit card, credit card, or banking credentials on our own systems.

Payment providers may have their own privacy policies and terms, and we recommend reviewing them before completing a transaction.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing and shopping experience.

Cookies are small text files stored on your device that can help us:

• Keep products in your shopping cart

• Remember preferences

• Understand website traffic and usage

• Improve website performance

• Provide relevant advertising and marketing

• Analyze customer interactions with our website

You can adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect the functionality of some parts of our website.

5. Third-Party Services

We may work with trusted third-party service providers that help us operate our business. These may include:

• Shopify and website-related service providers

• Payment processors and financial institutions

• Courier and delivery companies

• Email and communication providers

• Analytics providers

• Advertising and social-media platforms

• Fraud prevention and security services

• Customer support and technology providers

These third parties may receive information necessary to provide their services to us. We expect our service providers to handle information appropriately and only for legitimate business purposes.

Some third-party providers may process or store information outside Pakistan. Their handling of information may also be governed by their own privacy policies and applicable laws.

6. Marketing and Communications

If you provide your contact information and consent to receive marketing communications, we may contact you about:

• New products

• Promotions and discounts

• Special offers

• Brand announcements

• Other updates that may be relevant to you

You can unsubscribe from promotional emails at any time by using the unsubscribe option included in the message or by contacting us at offbase@gmail.com

Even if you opt out of marketing communications, we may still contact you when necessary regarding an order, payment, delivery, account, security issue, or other service-related matter.

7. How We Share Information

We do not sell or rent your personal information as a standalone product.

We may share information when reasonably necessary with:

• Payment providers to process transactions

• Courier and logistics providers to deliver orders

• Technology and hosting providers that operate our website

• Analytics and advertising providers

• Customer-service providers

• Professional advisers, where necessary

• Government authorities, regulators, courts, or law-enforcement agencies where required or permitted by applicable law

We may also disclose information where reasonably necessary to protect our rights, customers, website, business, or the safety of others.

8. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no website, online transmission, or electronic storage system can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.

If we become aware of a security incident affecting your personal information, we will take reasonable steps to investigate, contain, and address the issue and provide any notifications required by applicable law.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and financial records, resolving disputes, preventing fraud, enforcing agreements, and complying with legal or regulatory requirements.

When information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it.

10. Your Rights and Choices

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

• Ask what personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of information where legally appropriate

• Withdraw consent where processing is based on consent

• Opt out of promotional communications

• Ask questions about how your information is collected or used

• Raise a concern or complaint about our handling of your information

Certain information may need to be retained where required for legal, accounting, security, fraud-prevention, or other legitimate purposes.

To exercise a privacy-related right or make a request, contact us using the details provided below.

11. Children's Privacy

Our website is not intentionally designed to collect personal information from children without appropriate parental or guardian involvement.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us at offbasepk@gmail.com so that we can review and take appropriate action.

12. Third-Party Websites and Links

Our website may contain links to third-party websites, social-media platforms, payment services, or other external services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party service before providing them with your personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your information.

14. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the way we handle your personal information, please contact us:

OFFBASE PK
**Email:**offbasepk@gmail.com
Phone/WhatsApp: 03190368591
**Website:**offbasepk.com

We will make reasonable efforts to respond to privacy-related requests within a reasonable period and in accordance with applicable law.

15. Governing Law

This Privacy Policy is intended for a business operating in Pakistan and will be interpreted in accordance with the applicable laws and regulations of Pakistan, to the extent applicable.

Nothing in this Privacy Policy limits any rights or protections that cannot lawfully be excluded under applicable law.