Shipping Policy

**Last Updated:**8/29/2026

At OFF BASE, we work to make sure your order reaches you safely and on time. This Shipping Policy explains how we process, ship, and deliver orders placed through offbasepk.com.

1. Shipping Within Pakistan

We currently offer shipping to customers across Pakistan through our selected courier and delivery partners.

Available Shipping Methods

Depending on your location and availability, we may offer:

• Standard Delivery —5-7 BUISNESS DAYS

• Express Delivery — 3-5 BUISNESS DAYS*(if available)*

Available shipping options will be shown at checkout where applicable.

Delivery times are estimates and may vary depending on your location, courier availability, weather conditions, public holidays, sales periods, and other circumstances beyond our reasonable control.

2. Shipping Costs

Our standard shipping charge is:

Shipping Cost: [SHIPPING COST]

Shipping charges may vary depending on your location, order size, delivery method, or promotional offers.

From time to time, we may offer free shipping promotions or other delivery discounts. Any applicable offer will be clearly communicated on our website or at checkout.

3. Order Processing Time

After you place an order, we need some time to verify, prepare, pack, and dispatch it.

**Processing Time:**1-2 BUISNESS DAYS

Orders are generally processed during our regular business days. Orders placed on weekends or public holidays may begin processing on the next business day.

You will receive confirmation once your order has been dispatched.

4. Tracking Your Order

Once your order has been shipped, we may provide you with tracking information through email, SMS, WhatsApp, or another available communication method.

You can use the tracking information provided to check the status of your shipment through the relevant courier service.

Please allow some time for tracking information to become active after your order has been dispatched.

If you have not received tracking information within 2-3 BUISNESS DAYS after your order was confirmed, please contact us at offbasepk@gmail.com.

5. Delivery Address

Please make sure your name, phone number, and complete delivery address are correct before submitting your order.

OFF BASE is not responsible for delays, failed deliveries, or additional delivery charges resulting from incorrect, incomplete, or outdated information provided by the customer.

If you realize that you entered incorrect delivery information, please contact us as soon as possible at offbasepk@gmail.com. We will do our best to assist you, but we cannot guarantee that the information can be changed after an order has been dispatched.

6. Delivery Delays

While we work with our delivery partners to provide reliable service, delays can sometimes occur.

Possible causes include:

• Courier delays

• Incorrect or incomplete addresses

• Failed delivery attempts

• Severe weather

• Public holidays

• High-volume shopping periods

• Road closures or transportation disruptions

• Unforeseen circumstances beyond our reasonable control

If your order is delayed beyond the estimated delivery timeframe, please contact us so we can help check its status with the relevant courier.

7. Failed Delivery Attempts

Our courier partner may attempt to contact you before or during delivery.

If delivery cannot be completed because the customer is unavailable, the address is incorrect, or the customer refuses or fails to receive the package, the courier may return the order to us.

Additional shipping charges may apply if you request the order to be shipped again.

For Cash on Delivery orders, repeated refusal or intentional failure to receive orders may result in restrictions on future COD purchases.

8. Damaged Packages

If your package appears seriously damaged, opened, or tampered with when delivered, please contact us as soon as possible.

Where possible, take clear photographs or videos of the package and its condition before opening or immediately after opening it. This may help us investigate the issue with our delivery partner.

Please contact us at offbasepk@gmail.com with your order number and relevant photos or videos.

9. Missing or Lost Orders

If your order appears to be lost, missing, or incorrectly marked as delivered, please contact us at offbasepk@gmail.com.

We will work with the relevant courier service to investigate the shipment and determine the appropriate next steps.

10. International Shipping

International shipping is currently NOT AVAILABLE.

If international shipping becomes available, the countries we serve, shipping methods, delivery estimates, and applicable shipping charges will be displayed at checkout or communicated before the order is confirmed.

International customers may be responsible for customs duties, import taxes, clearance fees, or other charges imposed by the destination country. These charges are generally the responsibility of the customer unless otherwise stated.

International delivery times may vary significantly depending on customs processing and the destination country's regulations.

11. Contact Us

If you have questions about shipping, delivery, or the status of your order, please contact us:

OFF BASE
Email: offbasepk@gmail.com
Phone/WhatsApp: 03190368591
Website: offbasepk.com

We're always happy to help and will do our best to resolve delivery-related issues as quickly as possible.